Payments Policy

Payments Policy

We accept the following forms of payment:

  • Credit cards (Visa, MasterCard, Amex, Maestro)
  • Debit cards
  • Apple Pay
  • Google Pay
  • Bancontact (Belgium)
  • iDeal (Netherlands)
  • Shop Pay
  • Cash, checks, money orders, or any other forms of payment are not accepted.

Payment Processing

Your credit/debit card or bank will be charged at the time you place your order. We use secure payment processing services to ensure that your information is safe and secure.


Order Processing

After a customer places an order, we will send a confirmation email to the email address provided. We will process the order within 1-2 business days and prepare it for shipment. All orders have an ETA of 5-7 business days. Questions? You may contact us via email at info@marcelsleep.com

Your Gateway to European Luxury Sleep

 At MarcelSleep, we connect discerning customers with Europe’s finest luxury mattresses. Based in Hungary and serving the EU, we partner exclusively with top-tier manufacturers renowned for their craftsmanship, innovation, and commitment to sleep health.

What We Do

⬤ Curated Selection: We rigorously vet brands to offer only mattresses that meet strict EU standards for quality, materials, and ergonomic design.
⬤ Luxury Simplified: Skip the overwhelm—our collection focuses on timeless comfort, not trends.
⬤ Transparent Service: Free EU shipping, easy returns, and warranties honored directly by manufacturers.

Why Choose Us?

⬤ Trusted Partnerships: We work with award-winning European brands (never unnamed factories or mass producers).
⬤ Health-First Focus: Every mattress is certified for safety and designed to support spinal health.
⬤ No Pressure, Just Expertise: Our team helps you compare materials and firmness levels—no sales gimmicks.

Our Promise

✔ Quality Without Compromise: Natural materials like organic cotton, hypoallergenic latex, and precision-engineered springs.
✔ Hassle-Free Delivery: Fully insured shipping, with setup guides tailored to your climate.
✔ Honest Guidance: Clear pricing, no hidden fees, and customer support based in Budapest.

All products meet or exceed:

✔ OEKO-TEX® Standard 100 (harmful substance-free)
✔ EU Eco-Label (environmental standards)
✔ ISO 9001 (quality manufacturing)

A Note from Atos, Founder

“We believe everyone deserves a mattress that feels like it was made just for them. That’s why we handle the research, vetting, and logistics—so you can focus on rest.”
Atos M.
Ceo

Contact Us Below